Refund policy

RETURNS AND REFUNDS POLICY Euro Commerce – Arredo Food S.r.l.

RIGHT OF WITHDRAWAL — Private customers (consumers without VAT number)

In accordance with Italian Legislative Decree 206/2005 (Consumer Code) and EU Directive 2011/83/EU, customers purchasing as private consumers (without a VAT number) have the right to withdraw from the contract within 14 days of delivery of the last item in the order, without giving any reason. The 14-day period includes Saturdays, Sundays, and public holidays.

Cancelling an order before shipment: You can request cancellation of your order at any time before it is processed and shipped, by writing to marketing@euro-commerce.it with your order number. Once processed, the withdrawal terms below apply.

How to exercise your right of withdrawal:

  1. Send written notice to marketing@euro-commerce.it within 14 days of delivery, stating your order number and the items to be returned.
  2. Wait for our confirmation and return instructions.
  3. Ship the goods within 14 days of our confirmation.

Conditions for accepting a return:

  • The product must be intact, not installed, not put into operation, and in its complete original packaging.
  • All accessories, manuals, and original documentation included in the packaging must be present.
  • The product must show no signs of use, damage, or tampering attributable to the customer.

Return shipping costs: except in cases of non-conformity or errors attributable to Euro Commerce, return shipping costs are the customer's responsibility. The amount of these costs depends on the carrier and the size/weight of the goods; the customer is informed of this before completing the purchase.

Refund: within 14 days of receiving and inspecting the returned product, we will issue a refund using the same payment method used for the purchase.

BUSINESS CUSTOMERS — Purchases with VAT number (B2B)

Purchases made with a VAT number, as part of a professional or business activity, are not subject to the right of withdrawal provided for under the Consumer Code. It is therefore not possible to return goods due to change of mind, aesthetic dissatisfaction, or changed requirements.

The only case in which Euro Commerce accepts returns from B2B customers is where there is evident damage to the goods or documented non-conformity. In these cases, the customer must report the issue within 48 hours of delivery (for transport damage) or of discovering the defect (for manufacturing defects), following the procedure described in the "Transport Damage" and "Defective Products" sections below.

Any other return request from B2B customers cannot be accepted.

To report an issue: marketing@euro-commerce.it

PRODUCTS EXCLUDED FROM WITHDRAWAL

The right of withdrawal cannot be exercised for:

  • Products made to the customer's specifications (custom orders, made-to-measure configurations).
  • Products ordered specifically and not held in stock, sourced specifically upon request.
  • Sealed products that cannot be returned for hygiene or safety reasons once opened.
  • Products that have been installed, electrically connected, or put into operation.

TRANSPORT DAMAGE

Always check the packaging is intact upon delivery. Depending on the condition found:

  • Evident and serious damage (packaging destroyed, product visibly broken): refuse the delivery and contact us immediately at marketing@euro-commerce.it stating your order number.
  • Minor damage to the outer packaging: accept the goods by noting a written reservation on the carrier's delivery document (e.g., "package damaged — subject to inspection"), photograph the packaging and product before opening it fully, and report the damage to us within 48 hours at marketing@euro-commerce.it, attaching photos and your order number.

Please note: without a written reservation on the carrier's document at the time of delivery, it is not possible to file a claim against the carrier. Goods accepted without reservation are considered to have been delivered in good condition.

DEFECTIVE PRODUCTS — WARRANTY

If you discover a non-conformity after installation or use, contact us at marketing@euro-commerce.it stating your order number, a description of the defect, and photos or video of the issue. We will assess the situation and provide instructions on how to proceed under warranty.

Installation and warranty invalidation

All products sold by Euro Commerce must be installed, connected, and put into operation exclusively by qualified and authorized technicians. Installation carried out incorrectly or by unqualified personnel voids both the statutory warranty and the manufacturer's warranty. Euro Commerce cannot be held liable for damage to persons or property resulting from improper installation.

REFUNDS

Once we have received and inspected the returned product, we will inform you by email of the outcome. If approved, the refund will be issued within 14 days using the same payment method used for the purchase. Crediting times depend on your bank or payment provider and may take additional business days.

SALES OFFICE CONTACTS

Euro Commerce – Arredo Food S.r.l. Via Oreto, 19/21 Z.I.R. – 98124 Messina (ME), Italy Email: marketing@euro-commerce.it Web: www.euro-commerce.it