Shipping policy

SHIPPING AND DELIVERY Euro Commerce – Arredo Food S.r.l.

WHERE WE SHIP

We ship throughout Italy and worldwide. For international orders, please contact us in advance at marketing@euro-commerce.it for a shipping quote tailored to the destination and the weight/volume of the goods.

MINIMUM ORDER

The minimum order amount on our site is €199.00 + VAT.

SHIPPING COSTS WITHIN ITALY

Order amount (+ VAT) Shipping cost within Italy
From €199 to €348.99 €65.00
From €349 to €498.99 €50.00
€499 and above FREE

The free shipping thresholds and rates shown apply to destinations in mainland Italy and the major islands (Sicily, Sardinia). For remote areas, minor islands, and hard-to-reach locations, the cost may vary: contact us before completing your order for an up-to-date quote.

INTERNATIONAL SHIPPING

For orders shipping outside Italy, the shipping cost is calculated automatically at checkout based on the destination, weight, and dimensions of the goods.

Any customs duties, import taxes, or administrative fees required by the destination country are always the recipient's responsibility and are not included in the shipping cost shown at checkout.

PROCESSING TIMES

  • In-stock products: shipped within 24–48 business hours of payment confirmation.
  • Made-to-order or out-of-stock products: availability times are shown on the product page or communicated by email when the order is confirmed.

ESTIMATED DELIVERY TIMES

Once shipped, indicative transit times by express courier are:

  • Mainland Italy: 1–3 business days
  • Sicily, Sardinia, and the major islands: 2–5 business days
  • Remote areas and minor islands: additional time may apply

The times shown are estimates provided by the carrier and do not constitute a contractual guarantee of delivery on that date. 

Estimated delivery times are calculated in business days (Monday to Friday). Weekends, national holidays, and calendar holidays are therefore excluded from the count. The count starts from the moment the order leaves our warehouse.

Weather conditions, holiday periods, and exceptional circumstances may cause delays.

DELIVERY METHOD

Standard delivery is made to the ground floor / kerbside. For bulky or heavy products (machinery, professional kitchen equipment), upper-floor delivery, indoor handling, or packaging removal services are not included in standard shipping and must be arranged in advance for an additional fee.

TRACKING

Once your order ships, you will receive a tracking number by email so you can follow your shipment on the carrier's website.

DELIVERY ISSUES

In the event of a delay, non-delivery, or damage to the goods, contact us at marketing@euro-commerce.it stating your order number. For transport damage, see the "Returns and Refunds" section for the procedure to follow.